Proferly Terms of Service
Last updated: August 25, 2026
These Terms of Service ("Terms") govern your use of Proferly (proferly.com), operated by Proferly ("we," "us," "our"). By creating an account or using the platform ("Platform"), you agree to these Terms.
1. What Proferly Is
Proferly is a platform that connects customers who need a service with businesses that provide services. Customers post requests describing what they need; businesses submit private offers; the customer chooses one business to work with.
Proferly is not a party to the agreement between a customer and a business. We facilitate the introduction. The actual service — pricing, scheduling, quality, and completion of the work — is agreed to and carried out directly between the customer and the business, independently of Proferly.
2. Accounts
- You must be at least 18 years old to use Proferly.
- You must provide accurate information when creating your account and keep it up to date.
- You're responsible for keeping your account secure. Let us know at contact@proferly.com if you believe your account has been accessed without your permission.
3. For Customers
- Posting a request, receiving offers, and choosing a business is always free.
- You're responsible for the accuracy of the request details you post. Businesses submit offers based on what you've shared.
- Once a request has received an offer, you can no longer edit it — this keeps things fair to businesses who've already quoted based on your original details.
- Accepting an offer means you intend to work with that business. Your contact information is shared with the selected business only after they've paid the platform fee.
- The price in an accepted offer is an estimate. The final price may change once the business assesses the job in person — that conversation and any resulting agreement is between you and the business, not Proferly.
4. For Businesses
- Browsing requests and submitting offers is free.
- A platform fee applies only when a customer accepts your offer. The fee amount depends on the offer's value, as shown on our Pricing page. No fee is charged if your offer isn't selected.
- Paying the platform fee unlocks the customer's contact information for that specific accepted offer. It does not guarantee the customer will proceed with the job, respond, or that the final price will match your offer.
- You're responsible for the accuracy of your business profile, offers, and any claims about your qualifications, licensing, or insurance. Proferly does not verify these unless explicitly stated otherwise on the Platform.
- You agree not to attempt to circumvent the platform fee — for example, by asking a customer for contact information before an offer is accepted and paid for through Proferly.
5. How We May Contact You
If you've provided a contact phone number on your business profile, you agree that the Proferly team may contact you directly by phone in limited situations — for example, if one of your offers has been accepted but you may have missed our email notification about it. This is meant to help make sure you don't miss a real opportunity, not for marketing or unrelated communication.
6. Platform Fees and Payments
- All payments are processed securely through Stripe. Proferly does not store your full card details.
- Platform fees are charged to businesses only, only upon a customer accepting their offer, as described in Section 4.
- Fees are non-refundable once contact information has been unlocked, except where required by law.
7. Prohibited Conduct
You agree not to:
- Post fake requests or offers.
- Use the Platform to harass, spam, or scam other users.
- Attempt to bypass the platform fee or contact-reveal process.
- Misrepresent your identity, business, or qualifications.
- Use the Platform for any unlawful purpose.
We may suspend or terminate accounts that violate these Terms.
8. No Guarantee of Outcomes
Proferly does not guarantee that a customer will find a suitable business, that a business will win any offers, or that any completed work will meet a particular standard. We are not responsible for disputes, damages, or losses arising from the actual service performed between a customer and a business — that relationship is between them.
9. Limitation of Liability
To the extent permitted by law, Proferly is not liable for any indirect, incidental, or consequential damages arising from your use of the Platform. Our total liability for any claim relating to the Platform is limited to the amount of platform fees you've paid us in the twelve months before the claim, if any.
10. Changes to the Platform or These Terms
We may update these Terms or change, add, or remove features of the Platform at any time. We'll post updated Terms on this page with a new "Last updated" date. Continued use of the Platform after changes take effect means you accept the updated Terms.
11. Termination
You may stop using Proferly and close your account at any time by contacting us. We may suspend or terminate your account if you violate these Terms.
12. Contact Us
Questions about these Terms? Reach us at: